dk 999 Privacy Policy
Your personal information is very important to us. This policy explains how dk 999 collects, uses, and protects your information.
Introduction and Purpose of This Policy
dk 999 places the highest importance on the privacy of its members. This Privacy Policy ("Policy") applies to the dk 999 website, mobile application, and all related services. It clearly explains what types of information we collect when you use our services, how that information is used, who it may be shared with, and what rights you have over your own information.
By starting to use our services, you acknowledge that you accept the terms of this policy. This policy is linked to and works alongside dk 999's Terms and Conditions.
This policy may be updated at any time. For significant changes, we will notify you via live chat or email, and the date of the update will be noted at the top of this page.
What Information We Collect
dk 999 collects information in two ways — directly from you and automatically from your device and browser. Each category is described in detail below.
2.1 Registration and Account Information
When opening an account, we collect the following information:
- Full name and date of birth (for age verification — our services are only for those aged 21 or above)
- Mobile number and email address
- Preferred language and currency preference
- National ID or passport number for identity verification (where applicable)
2.2 Financial Transaction Information
During deposit and withdrawal processes, we record transaction-related information. This includes:
- bKash, Nagad, or Rocket mobile wallet numbers and transaction amounts
- Transaction date, time, and reference ID
- Deposit and withdrawal history
Financial information is always stored in encrypted form and is not shared with any third party for marketing purposes.
2.3 Technical and Device Information
When you use dk 999, some information is collected automatically:
- IP address and Device ID
- Browser type, operating system, and screen size
- Page visit times, session duration, and click patterns
- Information collected through cookies and similar tracking technologies
2.4 Game and Betting Activity Information
Records are kept of the games you play, bets you place, and bonuses you use on dk 999. This includes:
- Game history — name, time, bet amount, and result
- Bonus claims and wagering progress
- VIP level and cashback calculation basis
How Collected Information Is Used
dk 999 uses collected information only for specific and legitimate purposes. We use your information for the following:
3.1 Service Delivery and Account Management
Your information is essential for account registration, login verification, processing deposits and withdrawals, and distributing bonuses. We use this information to ensure the accuracy of every transaction, starting from a minimum deposit of ৳500.
3.2 Identity and Age Verification
dk 999 only provides services to individuals aged 21 or above. To enforce this age limit, the date of birth provided at registration is verified. This verification process is a key part of our Responsible Gaming policy.
3.3 Security and Fraud Prevention
We review data through automated and manual methods to detect unusual transactions, multiple account operations, or fraudulent activity. Our security team analyzes IP addresses, device information, and behavioral patterns to prevent potential threats.
3.4 Customer Support
When you seek assistance via live chat or email, our support team can view your account and transaction information. This helps resolve issues quickly. Our support team provides service in Bengali and English, seven days a week, twenty-four hours a day.
3.5 Service Improvement and Personalization
By analyzing your gaming patterns and preferences, we can recommend more relevant games and offers. Information collected through cookies and analytics is used to improve the performance of the dk 999 website and app.
Sharing Information with Third Parties
dk 999 does not sell or share your personal information with any marketers or unauthorized third parties. However, information may be shared in the following cases for service operations:
4.1 Payment Processors
Necessary financial information is shared with the relevant payment gateway operators to complete transactions through bKash, Nagad, and Rocket. This information is used only to verify and complete specific transactions.
4.2 Game Software Providers
dk 999 uses software from various game studios (such as Evolution, Pragmatic Play, JILI, PG Soft). Limited technical information may be exchanged with these parties to display and operate games effectively.
4.3 Legal Obligations
We may be required to provide necessary information in response to valid legal claims, court orders, or directives from regulatory authorities. In such situations, we will make every effort to inform you in advance where possible.
4.4 Business Transfer
If ownership of dk 999 changes in the future, collected information may be transferred to the new owning entity. Users will be notified in advance in such cases.
Under any circumstances, third parties may not use your information beyond the purpose for which dk 999 has provided it. We follow a policy of sharing only the minimum necessary information.
Cookies and Tracking Technologies
Cookies are used on the dk 999 website and app. Cookies are small text files stored in your browser that help improve your experience with the service.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the service. They are used for tasks such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling these cookies will prevent the service from working properly.
5.2 Analytics Cookies
Analytics cookies are used to collect information on which pages are visited most, how long sessions last, and where errors occur, in order to improve service quality.
5.3 Cookie Controls
You can delete cookies or stop accepting new cookies at any time from your browser settings. Keep in mind, however, that disabling essential cookies may affect important functions such as login or payment.
Data Security Measures
dk 999 uses industry-standard technology and processes to protect your information. The key elements of our security measures are described below:
6.1 Encryption
All information exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Banking information and identity documents are stored with an additional layer of encryption.
6.2 Access Controls
Only authorized staff can access specific information for required tasks. All data access is logged and regularly monitored.
6.3 Security Testing
Our systems undergo regular security testing. Any potential vulnerabilities identified are addressed promptly.
6.4 Response to Data Breaches
If a data security breach occurs, dk 999 will act quickly and notify affected users as soon as possible via live chat or email.
Data Retention Period
dk 999 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:
- Account Information: For as long as your account is active, and for a specified period after account closure as required by legal obligations.
- Transaction Records: Financial information is generally retained for a minimum of 5 years, as legal and financial audits may be required.
- Gaming History: Gaming records are retained to ensure compliance with terms and conditions and for dispute resolution.
- Technical Logs: Logs used for security and analytics are generally kept for up to 90 days.
After receiving an account closure request, dk 999 will delete or anonymize personal information as quickly as possible, retaining only the minimum information required by legal obligations.
Your Rights and Controls
dk 999 believes you have full rights over your own information. You may exercise the following rights:
8.1 Right to Access Information
You may request a copy of your personal information held by us at any time. If you submit a request via live chat or email, we will provide it within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. Some information can be corrected directly from the profile section of your account; for other cases, please submit a request to the support team.
8.3 Right to Delete Information
You may request that your information be deleted. Keep in mind, however, that due to legal obligations, we may be required to retain certain information for a specified period.
8.4 Right to Object to Processing
In certain circumstances, you may object to the processing of your information, particularly for marketing purposes. We respect this objection.
To exercise any of the above rights, contact our support team via live chat or email: [email protected]
Protection of Minors' Information
dk 999 strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store information from any person under 21. Age is verified at account registration, and if a user is suspected to be a minor, the account is suspended immediately.
If you believe a minor is using our services, please notify our support team right away.
Contact and Complaints Process
If you have any questions, concerns, or complaints about this privacy policy, dk 999 is committed to resolving them. Ways to contact us:
- Live Chat: Seven days a week, twenty-four hours a day — via the chat button on the website or app
- Email: [email protected] — you may write in Bengali or English
After receiving any privacy-related request, we will try to respond as quickly as possible. For complex matters, resolution may take a little longer, and in those cases we will keep you informed.
To learn more about our services, visit our About Us page, and for answers to common questions, read the Frequently Asked Questions section.
Email: [email protected] — please write "Privacy Request" in the subject line so our team can respond quickly.
Policy Changes & Updates
dk 999 reserves the right to amend this privacy policy as needed. The policy may be updated due to expansion of services, technical changes, or legal requirements.
For significant changes, you will be notified via your registered email or live chat. Continued use of the service after any changes will be taken as your acceptance of the updated policy.
The date of the latest update will always be shown at the top of this policy page. If you need an older version, please contact our support team.
Want to know more?
Learn more about our service rules, responsible gaming guidelines, or other topics.