dk 999 Terms and Conditions

General Terms

1.1 Acceptance of Agreement

By accessing the dk 999 platform, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these terms. These terms form a legal agreement between you and dk 999.

Any member who does not agree with any part of these terms is requested to stop using the platform immediately. Continued use of the platform will be taken as your agreement to comply with all terms.

1.2 Scope of Application

These terms apply to the dk 999 website, mobile application, and all associated services. Casino games, sports betting, live casino, fishing games, and all other gaming services are covered under these terms.

1.3 Language and Interpretation

These terms are written in Bengali and the Bengali version is considered the primary document. If any ambiguity arises, the interpretation of the dk 999 authority will be considered final.

Eligibility and Age Requirements

2.1 Minimum Age

To open an account and use services on dk 999, you must be 21 years of age or older. Operating an account on behalf of anyone under the age of 21, or playing on their behalf, is strictly prohibited. A national identity card or passport may be required to verify age.

2.2 One Account Policy

Each individual may operate only one account. If the same person or members of the same household hold multiple accounts, use the same device or IP address, or attempt to register with multiple identity documents, all associated accounts may be closed and any remaining balance may be forfeited.

2.3 Geographic Restrictions

The dk 999 platform is operated primarily for users residing in Bangladesh. If using this type of service is prohibited by law in a particular area, it is entirely the user's responsibility to use the service from that location.

Account Registration and Management

3.1 Registration Process

It is mandatory to provide accurate and complete information when registering with dk 999. Your name, date of birth, mobile number, and relevant identity document details must be entered correctly. If you register with false information, your account may be cancelled at any time.

3.2 Account Security

It is your own responsibility to keep your username and password confidential. You must not share your login details with any third party. If you suspect unauthorised access to your account, you must notify the dk 999 support team immediately.

It is recommended that you change your password regularly. Keeping two-step verification (OTP) active significantly improves your account security.

3.3 Identity Verification (KYC)

dk 999 reserves the right to verify the identity of any account holder at any time. If you are asked to submit a national identity card, passport, or other documents, you must provide them within the specified time. Withdrawals may be put on hold until verification is complete.

Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

Deposits on dk 999 can currently be made using three mobile wallet services: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳500. All deposits must be made from the registered mobile number; deposits using someone else's number or account are not permitted.

4.2 Withdrawal Methods and Timeframes

Withdrawals can also be made via bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. In certain cases — such as an unverified account or unusual activity — withdrawals may be temporarily put on hold.

4.3 Source of Funds

All funds deposited into dk 999 must come from legitimate sources. In the case of suspicious transactions, the authority reserves the right to conduct the necessary investigation and take action in accordance with applicable regulations.

Bonus and Promotion Terms

5.1 Welcome Bonus

New members at dk 999 receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. Before withdrawing bonus funds, a wagering requirement of 25x must be completed — meaning the bonus amount must be wagered 25 times. For example: depositing ৳1,000 gives a ৳1,000 bonus, bringing the balance to ৳2,000, with a wagering requirement of ৳1,000 × 25 = ৳25,000.

5.2 General Terms for Other Promotions

dk 999 runs various regular promotions. Each promotion has its own terms — details on wagering requirements, minimum deposit, and validity period are stated in the relevant promotion description. Having more than one bonus active at the same time is generally not permitted.

5.3 Bonus Abuse

Systematically following a specific strategy to obtain bonuses, creating multiple accounts to claim bonuses, or exploiting system vulnerabilities will be considered bonus abuse. In such cases, the bonus may be cancelled and the account may be closed.

Gaming Policy and Restrictions

6.1 Fair Play Policy

All games on the dk 999 platform are operated using certified random number generator (RNG) technology. Manipulating outcomes or exploiting software errors is strictly prohibited.

6.2 Prohibited Activities

• Playing games using bots, automated software, or artificial intelligence
• Colluding with others to influence game outcomes
• Attempting to make unauthorised modifications to the platform's software
• Applying strategies to gain an unfair advantage in live casino or sports betting
• Placing opposing bets from multiple accounts on the same event to guarantee a profit

6.3 Technical Issues

If a discrepancy occurs in the result of a game or bet due to a technical error or network problem, dk 999 reserves the right to resolve it in accordance with applicable rules. If clearly incorrect prices or odds are displayed, those bets may be declared void.

VIP Program

7.1 VIP Tiers

The dk 999 VIP program has three tiers: Bronze, Silver, and Gold. Each tier receives a weekly cashback — up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Cashback is calculated based on total net losses for that week.

7.2 Tier Change Policy

Members can move up to a higher VIP tier through regular gaming activity, consistent deposits, and active participation on the platform. dk 999 holds the final authority in determining VIP tiers.

7.3 Cashback Terms

Weekly cashback is calculated every Monday and credited to eligible members' accounts. Example: if a Silver member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.5% = ৳100 cashback.

Responsible Conduct

8.1 Commitment to Responsible Gaming

dk 999 believes that online gaming is a form of entertainment — it should not be seen as a primary source of income. We want our members to play thoughtfully and within their means. You can read more in our full responsible gaming guide.

8.2 Setting Limits

Members can set their own weekly or monthly deposit limits. Using this feature is entirely voluntary and dk 999 does not discourage it. After a limit is set, a waiting period may apply before it can be increased.

8.3 Voluntary Break

If a member feels that gaming is having a negative impact on their daily life, they can apply for a temporary break. The dk 999 support team is always ready to help with this.

Account Closure and Suspension

9.1 Closure by the Member

Any member may request to close their account at any time. It is recommended to discuss any remaining balance and active bonuses with the support team before closing the account.

9.2 Suspension or Closure by dk 999

dk 999 reserves the right to temporarily suspend or permanently close an account in any of the following circumstances:

• Registration with false or incomplete information
• Operating multiple accounts
• Abuse of bonuses or promotions
• Suspicion of fraudulent activity
• Other serious violations of these terms

9.3 Balance of a Closed Account

If an account is closed due to a rule violation, dk 999 reserves the right to forfeit the remaining balance. However, in the case of a normal closure, any remaining valid balance will be returned to the registered mobile wallet.

Dispute Resolution

10.1 Complaint Submission Process

If you have a concern regarding a transaction, game result, or account matter, you must first inform the support team via dk 999's live chat or email. Our support service is available in both Bengali and English, 24 hours a day, 7 days a week.

10.2 Investigation Period

dk 999 takes every complaint seriously and works to resolve it within a reasonable time. Additional information or documents may be requested for complex disputes. During the investigation period, dk 999's decision will be considered final.

Limitation of Liability

11.1 Limited Liability

dk 999 is not responsible for losses caused by technical disruptions, failure of third-party services, natural disasters, or any other circumstances beyond its control. dk 999 is not obligated to compensate for any indirect losses arising from a temporary interruption of service.

11.2 Third-Party Services

Mobile wallet services such as bKash, Nagad, and Rocket are operated by third parties. dk 999 is not directly responsible for disruptions or failures in these services, but will attempt to provide assistance in resolving issues.

11.3 Protection of Personal Data

To learn more about how your personal information is collected, stored, and used, please read our Privacy Policy. dk 999 treats the security of personal data as its highest priority.

Terms & Conditions Changes

12.1 Right to Make Changes

dk 999 reserves the right to change, amend, or update these Terms & Conditions at any time. For important changes, members will be notified by email or through a platform notification.

12.2 Effective Date of Changes

Revised Terms & Conditions will take effect from the date of publication. If you continue to use the platform after any changes, you will be considered to have accepted the new Terms & Conditions. Therefore, it is advised to review this page regularly.

12.3 Contact

If you have any questions about these Terms & Conditions, you can contact the support team via dk 999's live chat or email. Our email address: [email protected]